The creation of clear links among departments is vital to ensure that the final service or product of an organization will be delivered as designed. The functional structure, applied in most organizations, relies on the concept of achieving every function’s objectives independently, assuming that it will definitely lead to achieve the whole process objective. This concept is not always accurate. In fact any organization can be much more efficient if it considers its business as a batch of inter-related processes rather than a group of separate islands of functional activities. “The art of managing white spaces” is a clear definition of what we mean by managing interdepartmental links. Michael Porter.


“Workflow Mapping” is considered the starting point when applying a new Structuring project, undergoing Process Re-engineering, implementing a Balanced Score Card system or introducing an ERP system and many others.


Each process has one or several inputs which initiate it and is expected to have at least one output. While transforming input elements to the required outcome, usually many tasks are performed within each department.


Using swim lanes flow charts, we map your business workflow showing departments’ and positions’ involvement in each task. The process manual links workflow with departmental and individual measures & KPI with the overall process target. This helps with subsequent workflow management. We embed processes’ objectives in many other aspects of the overall human resources systems such as Job Descriptions, Reward Systems, and Appraisal Systems.


How we do it


Step (1) Data Gathering:

In this step, JOBMASTER Human Resources Consultants will explore the client’s daily operations and main activities with a high level of detail. During this step our consultants will record and trace each process’ parameters since its initiation till the achievement of the required output and also the achievement of the departmental objectives. This will be done through one-to-one meetings with line managers.


Step (2) Business Processes Mapping (Processes architecture):

Business Processes Flowcharts are made up of a set of graphical elements. These elements enable the easy development of simple diagrams that look familiar to business analysts. Processes Flowcharts/ Maps are presented in Swim Lanes. These are a useful way of mapping processes and indicating which position or unit is responsible for certain tasks. The main benefits of the Swim Lane model is that it can provide an instant overview of who is doing what, as well as provide a visual representation of the handovers between activities and processes across different HR units and process stakeholders.


Step (3) Validating:

Validating processes’ maps comes through 2-3 days workshops with line managers. During these workshops the detailed data collected in regard to each process will be revised to reach a maximum level of accuracy and relevance to the current business workflows. Additionally, at this point, some ideas for process improvement are collected from unit heads to support the process re-engineering.




What we deliver


Business Process Manual for the project scope.




  • JOBMASTER Consultants use a non-traditional approach to build the human resources system.
  • Business Process Management is an extremely efficient tool to be used prior to the introduction of an ERP system.
  • Business Process Management can be used to analyze work load efficiency and highlight the links between the business and HR.